Terms and Conditions

About the Application

Welcome to Rostera (Application). The Application is a subscription service that helps shift workers track their roster, calculate estimated pay from the rates and rules they enter, and maintain a logbook of professional development hours and credentials (Services). The Application provides these Services by granting you access to the content and features of the Application.

The Application is operated by OneOtium Pty Ltd (ACN 699 521 278) (ABN 37 699 521 278). Access to and use of the Application, or any of its associated Services, is provided by OneOtium Pty Ltd. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Application, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Application, or any of its Services, immediately.

OneOtium Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When OneOtium Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

Acceptance of the Terms

You accept the Terms by using or browsing the Application. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by OneOtium Pty Ltd in the user interface.

Registration to use the Services

In order to access the Services, you must first register as a user of the Application. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as your name and contact details).

You warrant that any information you give to OneOtium Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.

Once you have completed the registration process, you will be a registered member of the Application (Member) and agree to be bound by the Terms.

You may not use the Services and may not accept the Terms if:

• you are not of legal age to form a binding contract with OneOtium Pty Ltd (you must be at least 16 years old); or
• you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

Age requirement

You must be at least 16 years old to use the Services. By registering for and using the Services, you represent and warrant that you are at least 16 years of age. When you create an account, you will be asked to confirm that you meet this minimum age requirement. If we become aware that a person under 16 has registered for the Services, we may suspend or close the account.

Your obligations as a Member

As a Member, you agree to comply with the following:

• You will use the Services only for purposes that are permitted by the Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
• You have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
• Any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify OneOtium Pty Ltd of any unauthorised use of your password or email address or any breach of security of which you have become aware;
• Access and use of the Application is limited, non-transferable and allows for the sole use of the Application by you for the purposes of OneOtium Pty Ltd providing the Services;
• You will not use the Services or Application for any illegal and/or unauthorised use;
• You acknowledge and agree that any automated use of the Application or its Services is prohibited.

Subscriptions and Billing

The Application is offered on a subscription basis. Current pricing for available plans (including monthly and yearly options) is shown in the Application.

• Free trial. New subscriptions may include a free trial period. If you do not cancel at least 24 hours before the trial ends, your paid subscription will begin automatically and payment will be charged to your Apple ID account.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before the end of the current period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period.
• Purchases through the App Store. Subscriptions are sold and billed through the Apple App Store, with Apple as the merchant of record. Billing, renewals, and cancellations are managed through your Apple ID account settings and are subject to Apple's terms. Apple — not us — handles your payment and any refund.
• Managing and cancelling. You can manage or cancel your subscription at any time in your Apple ID account settings, which you can reach from within the Application. Cancellation takes effect at the end of your current billing period, and you will retain access until then.

Any benefits set out in these Terms may apply in addition to your rights under the Australian Consumer Law.

Refunds

Refunds for subscriptions are handled by Apple under the App Store's refund policy; you can request a refund through Apple. Nothing in these Terms limits any rights you have under the Australian Consumer Law, including any consumer guarantees that cannot by law be excluded.

Apple App Store and Google Play

This clause applies where you download the Application from the Apple App Store or Google Play (each an "App Store Provider").

You acknowledge that these Terms are between you and OneOtium Pty Ltd only, and not with any App Store Provider. The App Store Provider is not responsible for the Application or its content.

The App Store Provider has no obligation to furnish any maintenance or support services in respect of the Application. To the maximum extent permitted by law, the App Store Provider has no warranty obligation whatsoever with respect to the Application.

The App Store Provider is not responsible for addressing any claims by you or any third party relating to the Application or your possession and/or use of it, including product liability claims, any claim that the Application fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.

In the event of any third-party claim that the Application or your possession and use of it infringes that third party's intellectual property rights, the App Store Provider is not responsible for the investigation, defence, settlement or discharge of that claim.

You represent and warrant that you are not located in a country subject to a relevant government embargo, and that you are not listed on any government list of prohibited or restricted parties.

You acknowledge and agree that each App Store Provider, and its subsidiaries, is a third-party beneficiary of these Terms as they relate to your licence of the Application, and that each App Store Provider has the right to enforce these Terms against you as a third-party beneficiary.

Nature of the Services

You acknowledge and agree that:

• Pay estimates are a guide only. The Application calculates estimated pay from the rates, penalties, loadings, allowances and shift details you enter yourself. These estimates are not financial, industrial, taxation or legal advice, and they are not a guarantee of what you will actually be paid. Your actual pay is determined by your employer, your award or enterprise agreement, and applicable law. You should always check your official payslip and raise any pay concerns with your employer, union, or a qualified adviser. We are not responsible for decisions you make in reliance on estimates produced by the Application.
• The logbook is a record-keeping tool. The CPD, training and credential features are personal record-keeping tools to help you stay organised. It remains your responsibility to meet your own registration, professional development and compliance obligations. We do not verify your entries or documents against any external register, and the Application is not a substitute for the official records held by your professional body, employer or regulator.

Copyright and Intellectual Property

The Application, the Services and all related products of OneOtium Pty Ltd are subject to copyright. The material on the Application is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the content and compilation of the Application (including text, graphics, logos, button icons, images, and software) (Content) are owned or controlled for these purposes, and are reserved by OneOtium Pty Ltd or its contributors.

OneOtium Pty Ltd retains all rights, title and interest in and to the Application and all related Content. Nothing you do on or in relation to the Application will transfer to you the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of OneOtium Pty Ltd, or the right to use or exploit any of them.

You may not, without the prior written permission of OneOtium Pty Ltd and any other relevant rights owners, broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content for any purpose.

Your content. Any content you submit, upload, or display through the Application ("User Content") — including your logged shifts, pay inputs, CPD records and uploaded documents — remains your intellectual property. You grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, store, and display such User Content solely for the purpose of operating and providing the Application to you. You warrant that any User Content you provide does not infringe any third-party rights and that you have all necessary rights or permissions for any material included in your User Content.

Privacy

OneOtium Pty Ltd takes your privacy seriously, and any information provided through your use of the Application and/or the Services is subject to our Privacy Policy, which is available on the Application and at rosteraapp.com/privacy. We collect and process your personal information for specific purposes including account management, service delivery, service improvement, and legal compliance. You have the right to access, correct, or request deletion of your personal data. We retain your data in accordance with our Privacy Policy, and following account closure for no longer than required to provide the Services or as required by applicable law.

General Disclaimer

Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law:

• all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and
• OneOtium Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Use of the Application and the Services is at your own risk. Everything on the Application and the Services is provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. To the extent permitted by law, none of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of OneOtium Pty Ltd make any express or implied representation or warranty about the Content or the Services. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

• failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
• the accuracy, suitability or currency of any information on the Application or the Services (including any estimate produced by the Application);
• costs incurred as a result of you using the Application or the Services;
• the Content or operation in respect to links which are provided for your convenience; or
• any defamatory, threatening, offensive or unlawful conduct of third parties.

Limitation of Liability

To the maximum extent permitted by law, OneOtium Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the amount of subscription fees paid by you in the twelve (12) months preceding the event giving rise to the liability, or where you have not paid any fees, the resupply of the Services to you.

You expressly understand and agree that OneOtium Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any indirect, incidental, special, consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit, any loss of goodwill or business reputation and any other intangible loss. Nothing in this clause operates to exclude, restrict or modify any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law that cannot lawfully be excluded.

Termination of Contract

The Terms will continue to apply until terminated by either you or by OneOtium Pty Ltd as set out below.

If you want to terminate the Terms, you may do so by notifying OneOtium Pty Ltd at any time and closing your account. Where you subscribed through an app store, you must also cancel the subscription through that store.

OneOtium Pty Ltd may at any time terminate the Terms with you if:

• you have breached any provision of the Terms or intend to breach any provision;
• OneOtium Pty Ltd is required to do so by law;
• the provision of the Services to you by OneOtium Pty Ltd is, in the opinion of OneOtium Pty Ltd, no longer commercially viable.

Subject to local applicable laws, OneOtium Pty Ltd reserves the right to suspend or cancel your access to all or any portion of the Application or the Services if you breach any provision of the Terms or any applicable law.

Upon termination of these Terms, you must immediately cease use of the Application. We will retain your data in accordance with our Privacy Policy and will delete or de-identify it within a reasonable period after account closure, except where we are required to retain it by law. Any outstanding payments must be settled on termination.

When the Terms come to an end, all of the legal rights, obligations and liabilities that you and OneOtium Pty Ltd have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation.

Indemnity

You agree to indemnify OneOtium Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including reasonable legal fees) arising out of or in connection with any User Content you post through the Application, any breach by you or your agents of these Terms, or any direct or indirect consequences of you accessing, using or transacting on the Application.

Dispute Resolution

Compulsory. If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

Notice. A party to the Terms claiming a dispute (Dispute) has arisen under the Terms must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

Resolution. On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

• Within 28 days of the Notice, endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
• If for any reason 28 days after the date of the Notice the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Queensland Law Society or his or her nominee;
• The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation, and each Party must pay their own costs associated with the mediation;
• The mediation will be held in Australia.

Confidential. All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and, to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

Termination of Mediation. If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

Governing Law

These Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia. You agree to the non-exclusive jurisdiction of the courts of Queensland, Australia. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

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Last updated: 14 August 2026